Privacy Policy

Removal of personal data

When returning a product for any reason, you must do so in the exact conditions you received it from Geneva Brasswind. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Geneva Brasswind. Geneva Brasswind will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become Geneva Brasswind’s property, and that Geneva Brasswind is therefore entitled to sell it to third parties at Geneva Brasswind’s full discretion.

Other Specific Items

Geneva Brasswind may sell certain products in unsealed boxes (e.g., for HTC and Huawei), as this is how we receive them. When returning these products to Geneva Brasswind, you have to send them in the same conditions as received by you, without affixing any seal. Should you send us these products in a sealed box you may be held liable for any data breach or other adverse consequences related to such manumission.

For instructions on how to return certain specific items, please see the following links:

If your order was sold and dispatched by a Seller on Geneva Brasswind Marketplace, you can learn more about Arranging Marketplace Returns and Refunds.

For Prime Video, please see the Prime Video Terms of Use page.

For Geneva Brasswind Music, please see the Geneva Brasswind Music Terms of Use page.

For Kindle, please see the Kindle Returns Policies page, the Kindle Terms of Use page and the Geneva Brasswind Kindle Store Terms of Use page.

For the Geneva Brasswind Appstore for Android, please see the Geneva Brasswind Appstore for Android Terms of Usepage.

For Geneva Brasswind Games and Software downloads, please see the Geneva Brasswind Games and Software Terms of Use page.

For AutoRip Music, please see the AutoRip Terms of Use.

For Shoes, Clothing, Jewellery & Watches, including Collection and Staples by the Drop items purchased from The Drop, see About Free Returns On Fashion Items.

For items containing Hazardous Materials, please see Items containing Hazardous Materials.

For items containing High Value Items, please see the Very High Value Items page.

If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to us

Website & Company Privacy Notice

This is the privacy notice of The Geneva Group

In this document, “we”, Geneva Group (incorporating Geneva Trumpets and Geneva BrassWind Ltd).

Our registered office is at 18 Ellerbeck Way, Stokesley Business Park, Stokesley, North Yorkshire, TS9 5JZ.


This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information on you should you purchase instruments or accessories from us.

We regret that if there are one or more points below with which you are not happy, then contact Geneva Group via the contact us page of the website.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purposes other than to deliver Instruments and will not be shared with any third parties.

We undertake to preserve the confidentiality of all information you provide to The Geneva Group.

Our policy complies with UK law accordingly implemented.

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

Except as set out below, we do not share, or sell, or disclose to a third party.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, for the Geneva Group.

If a basis on which we process your personal information is no longer relevant.

If the basis changes then if required by law, we shall notify you of the change and of any new basis.


Information we process because we have a contractual obligation with you

When you buy a product or service from us, or otherwise agree to our terms and conditions for Geneva Group.

In order to carry out our obligations under that contract we must process the information you give us.

We may use it in order to:

1.1.    verify your identity for security purposes

1.2.    sell products to you

1.3.    provide you with our services

1.4.    provide you with suggestions and advice on products and services.

We process this information on the basis there is a contract between us, or that you have requested merchandise or information.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to the service we provide.

We shall continue to process this information until the contract between us ends or is terminated.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including instruments, instrument servicing and accessories.

Wherever possible, we aim to obtain your explicit consent to process this information.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail through the website.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way to continue to provide you with the best possible service.

We continue to process your information on this basis until you withdraw your consent, or it can be used to make you aware of special offers or discounts or new products.

You may withdraw your consent at any time by instructing us at

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to products or information.

Where we process your information on this basis, we do so in your interest to inform you of events or new products:

For example, we may process your data to inform you of a brass workshop in your area

record-keeping for the proper and necessary administration of instruments and accessories

responding to unsolicited communication from you to which we receive to do with products or merchandise

protecting and asserting the legal rights of any party

insuring against or obtaining professional advice that is required to help or assist in your inquiry

protecting your interests where we believe we have an obligation to do so

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your address or email information.

For example, we may be required to give information to legal authorities if they so request or if they have an interest in an individual.

This may include your personal information.

Specific uses of information you provide to us

Information provided on the understanding that it will be shared with a third party

Our website does not allow you to post information

Complaints regarding content on our website

Our website is a publishing medium, but content is not publishable by third parties.

If you complain about any content found on then we will investigate and if we feel it is justified, we will remove such content.

Free speech is a fundamental right, so we have to consider each request as we see fit.

If we think your complaint is justifiable then action will be taken to remove content.

Information relating to your method of payment

Payment information is never stored by us, at the point of payment for an instrument you will choose your payment option.

Sending a message.

When you contact us, whether by telephone, through our website, we record your request and do not keep and personal data from such requests.


When we receive a complaint via email or phone, we use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give information to that other person.

We may also compile statistics showing information obtained from this complaint.

Use of information we collect through automated systems when you visit our website


Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website.

We use cookies in the following ways:

10.1. to track how you use our website

10.2. to record whether you regularly visit our website

10.3. to keep you signed in our site 

Disclosure and sharing of your information

Information we obtain from third parties

No such information is personally identifiable to you.

Data may be processed outside the European Union

Our websites are hosted in the UK

Access to your own information

You can delete the information held by us at any time by contacting us. 

Other matters

How you can complain

Contact and click on the contact us tab

14.2. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner.


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